DISPUTE RESOLUTION

Warranties

 

  • All items come with a 1-year warranty against manufacturing defects, unless otherwise stated.
  • The warranty may be voided in the event of misuse, following an inspection of the item by Bigwave and the representative.

List of Alternative Dispute Resolution Entities for Consumer Disputes:

 

Pursuant to Article 18 of Law 144/2015,companies thatsupply goods or provide services to consumers must informconsumers 

(individuals acting for purposes that do not fall within the scope of their commercial, industrial, craft, or professional activities) 

with respect to RAL entities thatareavailableor to which they are bound by agreement or by legal requirement arising from mandatory arbitration.

 

Here are some files you can use to fulfill that obligation:

 

Porto Metropolitan Area: Arouca, Espinho, Gondomar, Maia, Matosinhos, Oliveira de Azeméis,

Porto, Póvoa de Varzim, Santa Maria da Feira, Santo Tirso, São João da Madeira, Trofa,

Vale de Cambra, Valongo,Vila do Conde and Vila Nova de Gaia:

 

Porto Consumer Information and Arbitration Center

 

  • 31 Damião de Góis Street – Store 6

         4050-225Porto

        Tel.: 225-508-349 / 225-029-791

         Fax: 225-026-109

         Email: [email protected]

          Website: www.cicap.pt

 

Amares, Arcos de Valdevez, Barcelos, Braga, Caminha, Esposende, Melgaço, Monção, Montalegre,

Paredes de Coura, Ponte da Barca, Póvoa do Lanhoso,TTerras do Bouro, Valença, Viana do Castelo,

Vila Nova de Cerveira, Vieira do Minho, Vila Verde and Viana do Castelo:

 

Center for Consumer Information, Mediation, and Arbitration (Consumer Arbitration Court)

 

  •  1 D Afonso Henriques Street (Sé Parish Council Building)

         4700-030 BRAGA

        Tel: 253 617 604 / Fax: 253 617 605

          Email: [email protected]

 

  •  103 Av. Rocha Paris (Vila Rosa Building)

         4900-394 Viana do Castelo

          Phone: 258 809 335 / Fax: 258 809 389

          Email: [email protected]/ Website: www.ciab.pt

 

Cabeceiras de Basto, Guimarães, Felgueiras, Fafe, Póvoa de Lanhoso, Póvoa de Varzim, Santo Tirso,

Trofa, Vila do Conde, Vila Nova de Famalicão, Vieira do Minho, and Vizela:

 

Vale do Ave Consumer Dispute Arbitration Center

  • 1 Capitão Alfredo Guimarães Street

        4800-019, Guimarães.

       Tel.: 253-422-410

        Fax: 253-422-411

         Email: [email protected]

         Website: www.triave.pt

Póvoa de Varzim, Vila do Conde, Santo Tirso, and Trofa:

 

Porto Consumer Information and Arbitration Center

  • 31 Damião de Góis Street – Store 6 –

         4050-225 Porto

         Tel.: 225 508 349 / 225 029 791 / Fax: 225 026 109

           Email: [email protected] / Website: www.cicap.pt

Vale do Ave Consumer Dispute Arbitration Center

  • 1 Capitão Alfredo Guimarães Street,

         4800-019, Guimarães

         Tel.: 253 422 410 / Fax: 253 422 411

          Email: [email protected] / Website: www.triave.pt

For more information, visit the Consumer Portal (www.consumidor.pt)