TERMS AND CONDITIONS

TERMS AND CONDITIONS

The BIGWAVE online store is operated by Bigwave Unipessoal Lda,

headquartered at Av. Júlio Graça, 380, 4480-672 Vila do Conde, Portugal.

 Tax ID: 506211843.

By using this website and placing an order, the customer acknowledges that they have read, understood, and accepted these Terms and Conditions.

IMPORTANT INFORMATION

  • We guarantee the protection of all your data, which is used solely for shipping orders or sending information related to the store.
  • The products featured in the online store are subject to availability.
  • BIGWAVE reserves the right to refuse or cancel orders in the event of technical errors, pricing errors, stock shortages, or other circumstances beyond its control.
  • All prices include VAT at the statutory rate of 23%.
  • BIGWAVE reserves the right to change prices, promotions, and terms and conditions without prior notice.
  • All orders include an invoice.
  • Items are held for 24 hours; if payment is not received within this time, the order will be automatically canceled.

Payments can be made via Multibanco, MB Way, PayPal, or bank transfer.

Orders will only be processed after payment has been confirmed.

Shipping times, costs, and terms are described on the Shipping and Delivery page.

BIGWAVE is not responsible for delays caused by transportation services.

Under current law, the customer has 14 days from the date of receipt of the order to exercise the right to cancel the contract.

The terms and conditions for returns are described on the Exchanges and Returns page.

All products are covered by a warranty against manufacturing defects, in accordance with applicable law.

The warranty does not cover damage resulting from misuse, normal wear and tear, or improper use of the products.

BIGWAVE shall not be liable for any consequential damages

resulting from the use of the website or the products sold, except as provided by law.

Customers' personal data is processed in accordance with the Privacy Policy and

used exclusively for order processing and customer communication.

At BIGWAVE, we want to ensure your complete satisfaction.

 

In the event of a dispute, consumers may turn to an alternative dispute resolution body for consumer disputes. More information is available at www.consumidor.pt.